Privacy Policy

1. Who We Are

Duskavella ("we", "us", "our") provides AI-powered data analysis tools for investors. This policy applies to all visitors, users, and others who access our website and related services (collectively, the "Service").

2. Information We Collect

We may collect the following categories of information:

• Account information: name, email address, password, and other details you provide when registering for an account.
• Usage data: pages visited, features used, time spent on the Service, referring URLs, and interaction patterns.
• Device and technical data: IP address, browser type, operating system, and device identifiers.
• Communications: information you provide when contacting us for support or feedback.
• Payment information: where applicable, billing details processed through a third-party payment provider. We do not store full payment card numbers.

3. How We Use Information

We use the information we collect to:

• Provide, operate, and maintain the Service.
• Personalise your experience and improve the features we offer.
• Communicate with you about updates, security alerts, and support requests.
• Monitor usage, detect fraud, and protect the security of the Service.
• Comply with legal obligations and enforce our Terms of Service.

4. Legal Basis for Processing

Where applicable data protection law requires a legal basis for processing, we rely on one or more of the following: your consent, the necessity of processing to perform a contract with you, our legitimate interests in operating and improving the Service, and compliance with legal obligations.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to recognise your browser, remember preferences, and understand how the Service is used. You can control cookies through your browser settings; disabling certain cookies may affect the functionality of the Service. We do not control third-party cookies that may be set by embedded tools or analytics providers.

6. How We Share Information

We do not sell personal information. We may share information with:

• Service providers: third parties who help us operate the Service, such as hosting, analytics, and payment processors, bound by confidentiality obligations.
• Legal and compliance: authorities or third parties where required by law, regulation, or legal process.
• Business transfers: in connection with a merger, acquisition, or sale of assets, subject to appropriate safeguards.

7. Data Retention

We retain personal information for as long as necessary to provide the Service, comply with legal obligations, resolve disputes, and enforce our agreements. When information is no longer required, we take reasonable steps to delete or anonymise it.

8. Data Security

We implement reasonable technical and organisational measures designed to protect information against unauthorised access, loss, misuse, or alteration. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

9. International Data Transfers

Your information may be processed and stored in countries other than your own. Where such transfers occur, we aim to ensure appropriate safeguards are in place consistent with applicable data protection requirements.

10. Your Rights

Depending on your jurisdiction, you may have rights to access, correct, delete, restrict, or object to the processing of your personal information, and to request a copy of your data in a portable format. To exercise these rights, please contact us using the details on our Contact page.

11. Children's Privacy

The Service is not directed to individuals under the age of 18, and we do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us so we can take appropriate action.

12. Third-Party Links

The Service may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those third parties, and we encourage you to review their privacy policies.

13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal and regulatory reasons. We will post the revised policy on this page and update the effective date accordingly. Continued use of the Service after changes take effect constitutes acceptance of the revised policy.

14. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please reach out via our Contact page.